Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. Please read the policy below regarding returns, exchanges, and refunds.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

CHANGE OF MIND RETURNS

We accept change-of-mind returns under the following conditions:

  • Item is returned within 14 days of delivery
  • Item is unopened, unused, and in original condition with all packaging
  • Customer covers all return shipping costs

Refunds will be issued once the item is received and inspected.

Change-of-mind returns are not available for:

  • Items that have been used, installed, fitted, or powered up
  • Electrical and electronic components (ECUs, sensors, ignition components, modules, displays) once removed from their sealed packaging
  • Items missing original packaging
  • Sale or clearance items
  • Special-order and custom-built items (including vehicle-specific kits built to order)

INCORRECT OR TRANSIT-DAMAGED ITEMS

If you receive an incorrect item, or an item damaged in transit:

  • Contact us within 48 hours of delivery
  • Provide photos of the item and packaging

If the claim is confirmed, we will arrange a replacement or refund and we will cover the return postage or provide a prepaid label.

FAULTY ITEMS AND WARRANTY CLAIMS

If a product is faulty or develops a fault, contact us as soon as practicable — there is no fixed time limit on claims under the Australian Consumer Law, which apply for a reasonable period based on the nature and price of the product.

  • Where the failure is a major failure, you may choose between a replacement or a refund.
  • Where the failure is not a major failure, we will repair or replace the product within a reasonable time.
  • Electrical and electronic components may require assessment by us and/or the manufacturer (Bosch) to confirm the fault before a remedy is provided. Faults caused by incorrect installation, incorrect application, physical damage, or use outside the product's specifications are not covered.
  • Where a claim is confirmed, we cover return postage or provide a prepaid label.

RETURNS PROCESS

  1. If you would like to return an item, please first email us by filling out this form with your order number: Start a Return
  2. We will provide return instructions and a return address.
  3. Return the item using a tracked service.
  4. Once received and inspected, your refund will be processed to the original payment method.

REFUND PROCESSING TIMES

Refunds typically process within 3-7 business days after approval. Your bank or payment provider may require additional time to release funds.

UNDELIVERABLE OR RETURNED PARCELS

If your parcel is returned to us (incorrect address, refused delivery, unclaimed):

  • Return shipping and re-delivery fees are the responsibility of the customer.
  • Original shipping charges are non-refundable.

INTERNATIONAL RETURNS

International customers are responsible for all return shipping costs, duties, and customs charges, except where the product is faulty or incorrectly supplied, in which case your rights under this policy and the Australian Consumer Law apply.