Shipping policy

OUR SHIPPING POLICY

Please read through our shipping policy. If you have any questions, please reach out through our contact page.

Order Processing Times

Orders are processed Monday–Thursday (excluding public holidays).
Standard processing time: 1–2 business days.
Orders placed after 12 pm AEST are processed the next business day.
Peak periods may extend processing to 3–4 business days.

Shipping Carriers

Domestic orders within Australia are sent with Australia Post. DHL Express is available as a premium option at checkout for most states.

International orders are sent with DHL Express.

Domestic Shipping Rates (Australia)

Shipping is charged at a flat rate calculated automatically at checkout, based on parcel weight and your delivery state. There are no separate remote or regional surcharges.

Services available at checkout:

  • Standard (Australia Post Parcel Post) — available to all states.
  • Express Post — available to NSW, ACT, VIC and SA.
  • DHL Express — available to all states except Tasmania.

Free Shipping

Orders over $500 qualify for free standard shipping within Australia. Faster services remain available at the rates shown at checkout if you would prefer to upgrade.

Free shipping applies to Australian delivery addresses only.

Local Pickup

You are welcome to collect your order from 15 Arunga Drive, Beresfield NSW 2322, Monday to Thursday, 7 am – 5 pm.

Choose Pickup at checkout. We will email you when your order is ready — please wait for that email before collecting.

If you would rather use your own carrier, choose Pickup and send us the consignment details. We will have the order packed ready for collection.

Delivery Addresses

Australia Post can deliver to PO Boxes and Parcel Lockers.

DHL Express and carrier collections require a street address.

Estimated Delivery Times (Australia)

These timeframes begin after dispatch:

  • Metro: 1–3 business days
  • Regional: 3–7 business days
  • Rural / remote: 7–12 business days

Express Post and DHL Express are quicker than the above. Delivery times are estimates and may vary during peak seasons or due to carrier delays.

Heavy and Oversize Orders

Most orders ship within our standard rates. Very heavy or oversize orders may need a separate freight quote — if that applies to your order we will contact you before dispatch.

International Shipping

International shipping is quoted automatically at checkout for the countries we currently ship to, using DHL Express rates.

If your country is not available at checkout, contact us and we will quote your order manually.

International customers are responsible for any customs duties, taxes, or import fees charged on arrival. These are not included in the price paid at checkout.

Tracking Information

Once your order has been dispatched, a tracking link will be emailed to you. Tracking can take up to 24 hours to activate with the carrier.

Authority to Leave (ATL)

If ATL is available for your address, parcels may be left in a safe location without a signature. 909 Motorsport is not responsible for parcels stolen or missing after confirmed delivery.

Returned Parcels

A parcel may return to us if:

  • The address is incorrect
  • Delivery is refused
  • It is not collected in time

In these cases, return shipping and re-delivery costs are the customer’s responsibility, and original shipping fees are non-refundable.

Missing, Lost, or Delayed Parcels

If a parcel appears delayed or lost, contact us with your order number. We will lodge an investigation with the carrier. Investigations can take up to 10 business days.

Refunds or replacements are provided only once the carrier confirms the loss. Orders marked “Delivered” are not refundable unless the carrier confirms an error.

Damaged Parcels

If your parcel arrives damaged, notify us within 48 hours and provide photos of the item, packaging, and label.

Approved claims will be refunded or replaced. Claims outside the 48-hour window may not be eligible due to carrier conditions.