Returns & Refunds

Change of Mind Returns

We accept change-of-mind returns under the following conditions:

• Item is returned within 14 days of delivery
  
• Item is unopened, unused, and in original condition with all packaging
  
• Customer covers all return shipping costs
  

Refunds will be issued once the item is received and inspected.

Incorrect, Faulty, or Damaged Items

If you receive a faulty, incorrect, or damaged item:

• Contact us within 48 hours of delivery
  
• Provide photos of the issue
  

If the claim is approved, we will arrange either:

• A replacement, or
  
• A refund
  

In these cases, we cover the return postage or provide a prepaid label.

Returns Process

1. If you would like to return an item please first email us by filling out this form, with your order number, here  Start a Return
   
2. We will provide return instructions and a return address.
   
3. Return the item using a tracked service.
   
4. Once received and inspected, your refund will be processed to the original payment method.
   

Non-Returnable Items

For safety, or regulatory reasons, we cannot accept returns on:

• Used items
  
• Items missing original packaging
  
• Sale or clearance items (unless faulty)
  
• Perishable, consumable, or personalised items
  

Refund Processing Times

• Refunds typically process within 3–7 business days after approval.
  
• Your bank or payment provider may require additional time to release funds.
  

Undeliverable or Returned Parcels

If your parcel is returned to us (incorrect address, refused delivery, unclaimed):

• Return shipping and re-delivery fees are the responsibility of the customer.
  
• Original shipping charges are non-refundable.
  

International Returns

International customers are responsible for all return shipping costs, duties, and customs charges unless the product is faulty.